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Team Intelligence

Understand your team. Strengthen how they work together.

A business can have capable individual managers without having an effective management team.


LeverageMe brings together behavioural insight, observed performance and business context to understand the people involved and how the team operates collectively.


Through TeamQ, our Team Intelligence Quotient framework, we translate that understanding into practical guidance that helps managers communicate, contribute, make decisions and work together more effectively.

A capable team is not always an effective team

Individual managers may be experienced, committed and capable, but that does not automatically mean the management team works effectively as a group.


Team Intelligence may be valuable when:

  • Communication between managers is inconsistent or easily misunderstood.
  • Managers work well within their own functions but not as one management team.
  • Roles, expectations or decision-making authority are interpreted differently.
  • Commitments and accountability are inconsistent across the team.
  • Friction or unresolved tension is affecting working relationships.
  • Important issues are raised with the owner instead of being addressed by the relevant managers.
  • The team struggles to respond to change or solve problems without owner involvement.
  • You need a clearer view of whether the right people are in the right roles.
  • A new or changing management team needs to establish how it will work together.

The aim is not to label people or search for individual shortcomings. It is to understand what is happening across the team and use that insight to improve how the business operates.

TeamQ: The Team Intelligence Quotient

TeamQ is LeverageMe’s framework for understanding the collective ability of a management team to align around shared goals, communicate effectively, make decisions, take accountability and work together to achieve business outcomes.


Put simply, TeamQ looks at how well a team works together, not only how capable its individual members are.


Together, the five dimensions provide a clearer view of where the team is operating effectively and where greater clarity, alignment or development may be needed.


The TeamQ framework considers:

Alignment

Accountability

Role clarity

Does the team understand the direction of the business, its priorities and what matters most?

Role clarity

Accountability

Role clarity

Do people know what they own, where their authority sits and what is expected of them?

Accountability

Accountability

Accountability

Do managers take responsibility for outcomes and follow through on their commitments?

Collaboration

Collaboration

Accountability

Can people communicate directly, resolve issues and work effectively across roles and functions?

Adaptability

Collaboration

Adaptability

Can the team solve problems, respond to change and improve without constant intervention from the owner?

Insight that connects people, roles and context

TeamQ is not used to assess people in isolation or assume that one profile explains how someone will perform.


LeverageMe considers each person, their role, their working relationships, the management team and the wider business environment.


The work is shaped around the team and the issue the business needs to address. An engagement may include:

  • Individual interviews and leadership conversations
  • Behavioural assessments and Advanced Insights profiles
  • Individual or team assessment briefings
  • Observation of management meetings and team interactions
  • Review of roles, expectations, authority and leadership capability
  • Exploration of the five TeamQ dimensions
  • Identification of communication and relationship dynamics
  • Facilitated alignment sessions to establish shared expectations and ways of working
  • Guidance for the owner and individual managers
  • Follow-up support to help agreed changes take hold

These insights are interpreted together to understand the strengths and capabilities within the team, how different styles interact, where clarity or accountability may be lacking and how effectively the team can operate without relying on the owner to resolve every issue.


Assessments may support the work, but they are not the outcome. Their value comes from interpreting the insight within the context of the person, team and business.

From clearer understanding to practical alignment

The work begins by understanding the issue, the people involved and what the business needs from its management team.


LeverageMe uses the TeamQ framework alongside relevant information, observations and behavioural insight to identify what may be helping or hindering the team.


That understanding is translated into practical conversations, clearer expectations and agreed actions.


This can help create:

  • Greater alignment around business priorities
  • Clearer roles, accountabilities and decision-making authority
  • More direct and constructive communication
  • Earlier recognition and resolution of tension
  • Better use of individual and collective strengths
  • Stronger collaboration across functions
  • Greater ownership and follow-through from managers
  • More confidence in people and role decisions
  • A team that can respond to issues with less reliance on the owner

Depending on the situation, the work may involve the owner, individual managers or the management team together.


Where stronger management practices are required, the engagement may extend into Management Discipline. Where structure or capability is part of the issue, it may connect with Structure & Capability.

Businesses we’ve worked with

⭐ ⭐ ⭐ ⭐ ⭐

“What really stood out was the time they took to meet my team and truly understand our needs…”


Andrew Birch

5-star Google review

Could your management team work better together?

A Leverage Intro Session is a focused conversation with Rebecca about your management team, what you are currently observing and what may be affecting how the team operates.


You will leave with greater clarity and a recommended next step.

Book a Leverage Intro Session